Refund Policy

All sales are final. A Ballyhoo ticket is for a specific show, and buying it reserves your access to that show. We don’t offer refunds for a change of mind, for a show you didn’t get around to watching, or for a watch window that ran out. If you’ve started watching, you may be able to buy an extension from My Tickets during the last 24 hours before your access ends, where the creator offers one.

If the show is cancelled. If the creator cancels a show you bought a ticket to, we will refund you in full — the ticket price, the service fee, and any sales tax — to your original payment method. You shouldn’t have to ask; if a show you bought is cancelled and you haven’t seen the refund, email us and we’ll sort it out.

If the release is delayed. Release dates move sometimes. If a show opens more than one week later than the release date shown when you bought — the date on your receipt and on the show’s page — you can request a full refund instead of waiting. Email us any time between that one-week mark and the moment you first press play.

How to request one. Email support@ballyhoo.show from the address you bought with, and include the show name. Approved refunds are returned to your original payment method within 5–10 business days.

What happens to access. Once a refund is issued, your ticket is cancelled and watch access to that show is revoked immediately — including a stream that is playing at the time.

If something is broken. None of the above is about playback problems. If a show won’t play, an angle is missing, or your device can’t handle it, contact support — we’ll help, and a problem we can’t fix may still get you a refund or a credit. That’s handled case by case rather than by this policy.

Chargebacks. If something’s wrong with your order, please contact us first. We can usually resolve it faster than a bank dispute, and chargebacks take longer to sort out for everyone involved.