Refund Policy

All sales are final. A Ballyhoo ticket is for a specific show, and buying it reserves your access to that show. We don’t offer refunds for a change of mind, for a show you didn’t get around to watching, or for a watch window that ran out — where the creator offers extensions, you can buy one from My Tickets instead.

If the show is cancelled. If the creator cancels a show you bought a ticket to, we will refund you in full — the ticket price, the service fee, and any sales tax — to your original payment method. You shouldn’t have to ask; if a show you bought is cancelled and you haven’t seen the refund, email us and we’ll sort it out.

If the release is delayed. Release dates move sometimes. If a show opens more than one week later than the release date shown when you bought — the date on your receipt and on the show’s page — you can request a full refund instead of waiting. Email us any time between that one-week mark and the moment you first press play.

How to request one. Email support@ballyhoo.show from the address you bought with, and include the show name. Approved refunds are returned to your original payment method within 5–10 business days.

What happens to access. Once a refund is issued, your ticket is cancelled and watch access to that show is revoked immediately — including a stream that is playing at the time.

If something is broken. None of the above is about playback problems. If a show won’t play, an angle is missing, or your device can’t handle it, contact support — we’ll help, and a problem we can’t fix may still get you a refund or a credit. That’s handled case by case rather than by this policy.

Chargebacks. If something’s wrong with your order, please contact us first. We can usually resolve it faster than a bank dispute, and chargebacks take longer to sort out for everyone involved.